1. Navigate to the Login Screen.
    
2. Click Forgot Your Password.
   
   
3. Key in your User ID and then click Submit.
    
4. Key in the answer to each security question in the corresponding open text fields. Your answers must match exactly that which you entered during your initial registration, including case and space sensitivity. (The Answer field is a case-sensitive field. You must remember exactly how you keyed in the answer during registration).
    
5. Click Submit. The first half of the new, system generated temporary password is displayed on the screen. The second half of this temporary password has been emailed to the address you entered during registration.
    
6. Write down the first half of the temporary password from the screen, and obtain the second half of the temporary password from your email. This temporary password is a single use password, and is a combination of letters and numbers totaling eight characters (i.e., 9AG877BO). The user is forced to create a new password the next time the user attempts to login, as in steps 7 - 13 below.
    
7. Click Login from the Password Reset screen.
    
8. Key in your User ID and 8-digit temporary password in the corresponding fields. (Recall that the first 4 digits were displayed on the screen, and the remaining 4 digits were emailed to the address with which you registered in the system).
    
9. Click Login. The Update Password screen is displayed.
    
10. In the Current Password field, key in the complete 8-digit temporary password you have just obtained.
     
11. In the New Password field, key in the new password you wish to create.
     
12. In the Confirm New Password field, key in the new password you created in the previous steps.
     
13. Click Update.