Supplier Connection Support
Supplier Connection is a reference database comprised of two main sets of information used by Buyer and Supplier Organizations. Those are: Carriers, and Buyer Part Master files. Within these are three sub-components:
- Supplier Part Master
- Containers
- Pallets
Manuais
For Buyers
For Suppliers
For Suppliers - View Buyer Company Specifications For >>>
- Amtex
- Faurecia North America
- GM Baltimore
- GM MGO and GM Korea
- GM SPO
- Lear IAC Specifications
- Linamar
- Metaldyne
- Mitsubishi
Biblioteca de videos
- Create ASN via turnaround (1 min)
- Establish prefrences and email alerts (4 min)*
- Inbox management (4 min)*
- Manage users and privileges (6 min)*
- System navigation (8 min)*
- Update company location information (3 min)*
*download free player to view these videos >>>
Base de conhecimento
- How do I add users to my Supplier Connection profile?
- How do I add a carrier?
- How do I receive notifications for new items in my inbox?
- When I click the print icon to view my release, it does not appear?
- Why do I receive "insufficient privileges" errors?
Supplier Connection - Knowledge Base
Providing answers to commonly asked questions, solutions to known problems, and more...
How do I add users to my Supplier Connection profile?
New users must have a Covisint user ID with the appropriate supplier connection service package granted. The user's supplier connection administrator must add the user's ID into the profile and assign the appropriate locations/privileges to the user. Learn more >>>
How do I add a carrier?
Supplier Connection administrators can add a carrier from the 'reference' menu (mouse over reference, click 'carrier'). Enter the carrier's name and search for the carrier SCAC code by clicking on the ? icon on the 'add carrier' screen. Learn more >>>
How do I receive notifications for new items in my inbox?
All users may set up email notifications from the 'preferences' menu (mouse over 'preferences' click 'edit preferences'), enter the email address and click save.
Why do some items delivered to my inbox appear with errors?
Errors appearing in the inbox are usually due to a missing ship to/ship from relationship not yet set up by your buyer organization. Clicking the error icon (red stop sign) will display the ship to/ship from codes, please contact your buyer to verify that this relationship has been created.
Why do I receive "insufficient privileges" errors?
All users must be assigned the appropriate privileges within supplier connection (view, create, delete, send documents). Check with your supplier connection administrator to verify the correct privileges have been assigned to your user ID, and that you have been assigned to the appropriate ship to location.
No items appear on the 'part' screen of the inbox. Why?
You need to set the 'filter' on the part screen to include the date range/locations that should appear here.
Why I can't print my Purchase orders or Request for Quote?
Your User ID is not authorized to print these items. Contact your Supplier Connection Administrator for additional roles assigned to your user ID.
When I click the print icon to view my release, it does not appear?
Ensure you do not have a pop-up blocker running, as the release will display in a new window in .pdf format.
